The hotel offers amenities for your comfortable stay and unforgettable experiences
Spacious Comfort
“I loved the spaciousness of our room, complete with a kitchenette. It was perfect for our needs, and I appreciated the amenities that allowed us to feel at home during our stay.” view full review
Good Breakfast
“The included breakfast was a pleasant surprise! Set in a lovely environment, it offered a variety of tasty options each morning, making it a wonderful way to start the day.” view full review
Tranquil Oasis
“The hotel's courtyard feels like a little tropical oasis, surrounded by lush greenery and beautifully maintained gardens. It was so peaceful, a perfect spot to unwind and relax.” view full review
Well-maintained Shower
“I found the bathroom facilities to be quite satisfactory. The shower had hot water readily available, and it was well-maintained, contributing to a comfortable experience during our stay.” view full review
Hotelera en Plaza Zail-Ha Av. Tulum en Plaza Punta Tulum
Mi Pueblito seafood and steak house
410 m
Avenida Tulum
Reviews and Ratings
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Friendly staff
Great location
Limited dining options
Small portions
7.6/10
Very good
Rooms
7.7
Location
7.7
Service
7.7
Dining
7.3
Guest reviews
7.6/10
based on 5 reviews
4.5/5
based on 736 reviews
8.3
8.3/10 based on 1547 reviews
#55 of 241 hotels in Cancun based on Tripadvisor
George
United States,
December
2023
8.4/10
I had a lovely stay at this hotel. The rooms were comfortable and had a kitchenette for separate privacy. The walk-in shower was a nice size. The location was amazing, surrounded by beautiful gardens that made me feel like I was in a rainforest. The staff was friendly and helpful. The dining experience could be better with more variety in the menu, but overall, it was a great experience.
Rooms
9.0
The rooms were comfortable with a nice size walk-in shower and a kitchenette.
Service
8.0
The staff was very friendly and accommodating.
Location
9.0
The hotel is located in a quiet area near the bus station, which was very convenient. There are also many nice restaurants within walking distance.
Dining
7.0
The dining experience was good overall, but I wished for more generous portions in the menu.
Facilities
9.0
The hotel offers great facilities for guests to enjoy.
Friendly staff
Limited dining options
Bill
United States,
November
2023
7.0/10
I had a mixed experience at this hotel. The rooms were comfortable but the AC was barely working. The service was good, especially the airport shuttle service, but I found the location to be a bit secluded despite the beautiful gardens. The dining options were tasty but limited. The facilities were adequate but nothing exceptional.
Rooms
7.0
The rooms were comfortable, but the AC was barely working.
Service
8.0
The service was good, especially the airport shuttle service.
Location
6.0
The hotel is located around beautiful gardens, but it feels a bit secluded.
Dining
7.0
The dining options were tasty but limited.
Facilities
7.0
The facilities were adequate.
John
United States,
August
2023
7.4/10
Staying at this hotel was a mixed experience. The rooms, although with a barely working AC, were spacious, and the kitchenette was a nice addition. The walk-in shower was a wonderful touch, but the AC issue was a downside. The location, surrounded by beautiful gardens that made it feel like a rainforest, was a unique feature. Being close to the downtown ADO bus station was convenient for exploring the area, but the noise from the nearby bus station was a drawback. The hotel's dining options, with generous portions, were pleasant, especially with the juicy burgers. However, the paid shuttle service was disappointing for the extra cost. Overall, a decent stay with some room for improvement.
Rooms
7.0
I enjoyed the spacious rooms with a kitchenette and a nice size walk-in shower, but the barely working AC was a downside.
Service
7.0
The paid shuttle service added convenience, but it would have been better if it were included in the stay. The staff was friendly and accommodating.
Location
8.0
Surrounded by beautiful gardens, the hotel felt like a charming retreat. The proximity to the downtown ADO bus station was convenient, although the nearby bus station noise was noticeable.
Dining
8.0
The dining experience was enjoyable with generous portions and juicy burgers. However, paid shuttle service marred the overall value for money.
Facilities
7.0
The hotel offered standard facilities, nothing extraordinary, but served their purpose adequately.